WHO ARE YOUR SUPPLIERS?
We have developed a list of suppliers in some of the world's most remote places. These relationships have been built through face-to-face meetings and direct correspondence over time.
HOW DO I BUY MY RUG/BAG/HAT/CLOTHING?
Kasbah Trade is an online store. We accept Visa, Mastercard, PayPal and Apple Pay.
IS YOUR ONLINE STORE SECURE?
Always. Our store has SSL encryption which ensures the connection between your browser and our website is secure. We've also chosen to use Stripe as our PCI compliant payment gateway for all our commerce transactions. This offers the highest level of security.
HOW DOES SHIPPING WORK?
We source, inspect, package and then post your wares to you.
Online purchases that are over AUD$600 will receive free shipping, if the item/s are to be delivered within Australia. Please enter the code KASBAHTRADE at checkout.
Shipping rates for all other purchases will be calculated at the checkout.
WHY DO MY RUGS HAVE IMPERFECTIONS?
Our wares are predominately handmade and have not been manufactured in large industrialised factories. This means there can be imperfections.
We believe this adds character and proves the wares have not been mass produced.
Over time, handmade rugs and other items can hold and often increase in value. This is unlikely to happen with a rug which has been manufactured in a factory.
HOW DO I CARE FOR MY RUG?
Our artisans tell us the best way to care for your rug is to actually use it! Don't roll it up or fold it, and allow it to gather dust. Instead roll it out and enjoy it. It's also recommended that the rugs are professionally cleaned once every two years.
We will not sell your personal information or contact details to any other party.